Shipping Policy

Thank you for shopping with iliabeauty. Please read the following shipping policy to understand how we handle order processing, shipping, returns, and cancellations.

Order Processing Time

All orders are processed within 2 to 4 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be extended. You will be notified if there is a delay.

Shipping Time

After processing, shipping typically takes 7 to 15 business days. Delivery times may vary depending on your location and the shipping carrier. Please note that delivery timelines are estimates and not guaranteed.

Shipping Fees

Shipping fees are calculated based on the weight and destination of your order and will be displayed at checkout before you complete your purchase.

Order Cancellation

You may request to cancel your order within 12 hours of placing it. After this period, orders are processed and may not be eligible for cancellation.

Return Policy

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return shipping costs are your responsibility unless the item you received is defective, damaged, or incorrect. In such cases, please contact us promptly at cleopatraaustin777938@gmail.com to arrange for a return and refund.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 7 to 10 business days back to your original method of payment.