Return & Refund Policy

Thank you for shopping with iliabeauty. We strive to ensure your satisfaction with every purchase. Please read our return and refund policy carefully before making a purchase.

Order Processing and Shipping

Orders are typically processed within 1-3 business days. Shipping usually takes 7-12 business days to reach your address.

Return Window

You may return most new, unused items within 14 days of delivery for a refund. To be eligible, items must be returned in their original condition and packaging.

How to Initiate a Return

To start a return, please contact our customer service team at cleopatraaustin777938@gmail.com within 14 days of receiving your order. Include your order number and reason for return to facilitate the process.

Return Shipping Costs

Customers are responsible for paying return shipping costs unless the item received is defective, damaged, or incorrect. Shipping fees paid at checkout are non-refundable.

Refund Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days and credited to your original payment method.

Cancellation Policy

If you wish to cancel an order, please contact us within 12 hours of placing your order. After this window, cancellation may not be possible as your order may already be in processing.

Exceptions

Certain items may not be eligible for return due to hygiene or safety reasons. If your item is not eligible, this will be clearly stated on the product page.

Questions

If you have any questions about returns, refunds, or cancellations, please contact us at cleopatraaustin777938@gmail.com or visit our website at https://iliabeautya.shop.

Your satisfaction is important to us, and we are here to assist you throughout the return and refund process.